Workshops - Be People Smart
Culture & Purpose
How leaders and teams create a magnetic culture on purpose - dliberately, consistently and congruently
For leaders seeking to align your organisational beliefs and behaviours
For organisations wanting to create a purpose that inspires more than a framed list in the boardroom
For teams eager to create a culture of the willing
According to Gallup’s global workforce engagement study, organisations that do have an engaged culture and a clear sense of purpose and meaning are 22% more productive, are 27% more profitable and even generate customer satisfaction ratings 38% higher than the norm. This makes a capacity to build a culture of the willing, on purpose, a critical leadership capability.
However, despite the myriad of team-building days and purpose setting workshops, rarely does this convert to culture and purpose in action. In fact, Gallup’s same study identified workforce disengagement levels as greater than 50%, with active disengagement making up an additional 20%.
In this inspiring and highly practical workshop, Dan Gregory & Kieran Flanagan will help you and your team build a culture on purpose that is tangible and implementable.
Learn why most beliefs fail to translate into behaviours
Understand the role that environment plays in cultural cohesion
Build an identity-centric purpose that is self-regulating and self-correcting
Define the behaviours and “story-doing” that informs and codifies your culture
Become conscious of how the context you occupy influences your culture
Persuasion & Influence
How sales people and marketers make deeper connections and attrack more loyal customers
For sales teams who need to understand what’s driving their client’s decision making
For marketers seeking to connect to the customers at a much deeper level
For leaders who need to be more persuasive within the organisation and community
All of us are engaged in sales and marketing of some kind. Leaders must persuade others to fulfil their vision, business people seek to have customers and clients purchase their products and services, parents are selling bedtime and brocolli. And if you’re in a relationship, or if you’re trying to get into a relationship, you are definitely in sales and marketing.
However, our traditional models of sales and influence have left us with a sour taste in our mouths and feeling more than a little suspicious of the entire process.
In this transformative workshop, Dan Gregory and Kieran Flanagan will help you navigate the three levels of the sell - from literal to emotional to the psychological
Define what you are selling at a literal level
Clearly understand the emotional transition your customers go through during the consideration and purchasing process
Understand what is really driving them at a psychological level
Translate your value into their values
Become more persuasive by understanding visual, verbal and behavioural cues
Personal Branding & Thought Leadership
How leaders and teams stand out in a competitive market place and lead change
For professionals wanting to amplify their professional reputation
For leaders who want to lead their entire industry
For sales people and professional services who need their reputation to enter the room before them
All of us have a personal brand, whether we have defined it for ourselves or not. In fact, our personal brand walks into every room before us and has less to do with what we say about ourselves and a great deal more to do with what others say about us when we are not in the room.
This is either an exciting opportunity or a rather frieghtening reality.
In this personally revealing workshop, Dan Gregory & Kieran Flanagan will help you define your thought leadership in your field, explore what you stand for, who you stand with, what you stand against and how you stand up as well as developing a content strategy that builds your reputation and authoirity.
Explore the 4 Stands you must take as a leader
Identify the contribution you will make to your industry and field
Define who you serve better than anyone else and what matters most to them
Develop a content strategy to role out over the next 12 months
Realise your unique tonality that is aligned with your purpose and who you truly are
Customer Experience Design
How leaders and teams develop congruent behaviour that drives better customer and community experiences
For leaders seeking to align brand values and behaviours
For organisations who need to walk their talk and rebuild trust
For teams looking to create a positive experience at every touch point of the customer journey
In a world of decreasing trust and increasing cynicism, our brand is less about what we say and much more about how we behave and the things we do.
Every organisation and industry has breakage points in its customer and client experiences where we fail to live up to their expectations. However, we also have innately within our unique personalities a capacity to design “no-where-else” experiences that are so remarkable that customers become evangelists for our cause and share these stories on our behalf.
In this exciting and often entertaining workshop Dan Gregory & Kieran Flanagan will increase your understanding of what drives your behaviour and help you design a superior customer experience strategy. You will:
Map the moments that make or break your brand in the eyes of your customers
Close the gap between expectations and experience
Build an identity-centric strategy that aligns your behaviours with your values
Transform you industry’s weakness into a superior signature experience
Develop “friction fixes” and “no-where-else experiences” that move you from storytelling to story-doing experiences (i.e. behaviours worth telling a story about)
Performance Design & Self-Leadership
How leaders and teams develop self-awareness and drive personal performance
For leaders needing greater self-awareness
For professionals seeking performance strategies around their strengths, weaknesses, biases and blindspots
For teams who have developed a self-centred culture of, “Not my responsibility!”
Self-awareness is perhaps the most critical skill that leaders and high-performance professionals can develop. And truthfully, all of us can develop greater self-awareness and better understand our own hierarchy of values.
The behavioural sciences long ago discovered that when it comes to lasting behaviour change, design beats discipline. Rather than hyping ourselves up with motivation or beating ourselves up with discipline, we are far more successful if we design “behavioural hacks” around our weaknesses and amplification systems for our strengths.
In understanding our own values, preferred communication styles and behavioural biases we also gain a greater appreciation of how these might be interpreted by others. In other words, self-awareness not only influences our own behaviours and performance, it impacts that of those around us.
In this exciting and purposeful workshop, Dan Gregory & Kieran Flanagan will help you lift your performance and learn how to pull your own strings! You will:
Learn how to turn your weaknesses into assets and how to avoid the vulnerabilities in your strengths
Keep yourself “on purpose” by creating guiding questions to direct all your decisions through
Understand how you filter the world and make personal meaning (especially under stress)
Hack human nature and design with performance in mind rather than relying on discipline and motivation alone
Become conscious to your biases, blindspots, breaks and blocks
Drop us a line and let’s work together on a workshop or three:
©2019 The Impossible Institute